Czech e-shops are still breaking the law

Posted by bara 30/05/2014 at 09h30

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1st January 2014 new Civil Code has entered into force and it defined who shall to pay postage in the case of purchase through distance communication (internet, phone)  when returning the goods. Here is clearly stated that these transport costs paid by the seller. Customers have 14 days to familiarization and testing of goods. If you are not satisfied with them, you have a right to return it without giving a reason and claim refund of the full purchase price, including shipping.

Sellers are devising tricks for circumvent the law. For example they offer the option of picking up the package at a physical store. The vendors often claim that the goods while they have been ordered over the internet, but they do not want to recognize customer´s 14 day right of withdrawal because there was a classic contract of sale concluded according to their interpretation of the law. The vendors proceed against the law.

It should be noted that it is not a decisive the way how are goods delivered to the consumer, decisive is the way to conclude a purchase contract.When the contract was concluded on the internet, the seller can´t deprive the right to withdraw from the contract within 14 days that will allow consumer to test or inspect the goods.

The new legislation says is that the cost of delivery to the customer must be returned only to the amount of the cheapest means of transport which the operator of e-shop offers. Most often it will be ordinary postage payment in advance. However if you pay more expensive shipping, seller is not obliged to pay the whole amount. The law requires the seller to pay only the price of an ordinary postage.

Customers are often faced with additional practice of some e -shops how no to return all the money for costumers. These are various service charges that trade accounted for placing the returned goods in original condition. These fees are illegal. However, customers should be aware that within 14 days to the examination and testing of the goods shall not result in apparent wear and tear of its intensive use.

For defence of online retailers is important to say that some customers abuse this 14-day period and they make free rental from e-shop. Unclaimed consignments are next problems for e-shops, because they cannot claim damages. Reimbursement transport of unclaimed consignment means wasted money for vendors.

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