The amendment to the Law on Electronic Communications

Posted by bara 27/11/2014 at 12h31

On 6th November 2014, President of the Czech Republic Miloš Zeman signed an amendment to the Electronic Communications Act. The European Commission has started an investigation in the Czech Republic, because the amendment worsens the position of subscribers to electronic communications. There is a conflict with European legislation. All people who have internet, telephone or cable or satellite television are subscribers of e-services. Telecommunication Office criticizes the amendment to this Act too.

Hand working on a computer

Czech consumer is not protected by European standards. The amendment says that the operator can unilaterally change the terms and it forces customers to remain in unfavourable (adverse) conditions. The European Directive declares that each participant has the right to change the terms of the contract without any penalty.

Currently, clients must be informed about any change at least one month in advance. They must also be advised of the right to withdraw from the contract. The amendment changes this obligation and the operator must only inform the consumer that the conditions is changing, but does not say what is changing exactly. The customer must find information about new condition himself, which can be difficult task in a multi-page contract. One-month period to inform customers remains the same.

Current law defines the essential terms of the contract (price, methods of application of the complaints or the price for number porting). The difference of the new old conditions is that in new one the operator will only inform about the changes that he evaluates as unwholesome for the customer. Informing only applies to fixed-term contracts - the other costumers may not know about the new conditions and they can inadvertently remain in unfavourable conditions.

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